Single Incident Support
For those customers who occasionally have a need for technical support, GTA offers a one-time incident support program.
This program will provide technical support for one incident. An incident is described as the report of one problem and diagnosis of the problem by a GTA technician and resolution of the problem if the problem is determined to be with a GTA product.
An incident is considered closed whenever one of the following two conditions have been met:
- The problem with the GTA product is resolved and the GTA product is functioning.
- The problem is determined not to be with the GTA product, but with another network component. In this case GTA does not provide technical support for non-GTA products or components.
One Time Incident must be pre-paid via credit card and is non-refundable.