Markus,
I believe GTA provides excellent and responsive technical
support. We have done so for over 15 years with tens of
thousands of customers. I'm sorry you are having problems.
However I think you may not understand how our support operates.
Actually you don't have a support contract with GTA. What you
do have is a GB-Ware Annual Maintenance contract which entitles
you to upgrades from GTA, not support. Additionally you have
some paid subscriptions. These are not support contracts. GTA
doesn't offer direct support contracts outside of North
America. All support contracts outside of the NA are provided
by local partners.
Any support request GTA receives for customers outside the USA
are forwarded to the local partner. Your requests were
forwarded to NIIT, our partner in Germany.
Paul Emerson
On 7/3/07 at 11:40 AM markus.neurohr_at_realobjects_dot_com wrote:
Hi,
I already logged a support request regarding this issue with GTA on
Sunday, their response until now: NULL! We have a paid support contract,
but they really seem to have difficulties providing their service!
Here is the problem: The Mail Sentinel Antivirus is no longer working
after a reboot of the firewall:
The log contains errors like this:
...
Jul 3 17:09:30 pri=4 msg="SMTP: Close" smtp_action=pass virus="error
...
...
Jul 3 16:50:34 pri=3 msg="kernel: pid 111 (smtp), uid 0 on /var/config:
file system full"
...
Jul 3 16:43:03 pri=3 msg="SMTP: Unable to load Anti-Virus rules; Engine
is busy (4)" proto=smtp
...
Jul 3 16:04:53 pri=4 msg="SMTP: Unable to download
/var/config/mail/kav/bases/krndos.avc (Unknown SSL protocol error in
connection to als2.gta.com:443 ; 35)" proto=smtp
I have already tried disabling Mail Proxy, then expert/diskpurge,
reboot. Did not help.
There was no configuration change.
Any ideas?
Markus
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